Black Swans and the Limits of Hierarchy2016; IITSEC; Stodd, J.; Reitz, E.A.; Schatz, S., Ph.D.; Fautua, D., Ph.D.
Black Swans are unknowable events, by their nature unpredictable, asymmetric, and easier to recognize in retrospect: nothing is clear at the outset, there is only an emergent sense of understanding, and traditional diagnose/act/review cycles may trap us into mismatched known responses. The unknowable cannot be mitigated or fully understood through established system, process, or formal hierarchy. Instead the unknowable requires diagnosis (emergent under-standing), creation of a coherent narrative (our momentary understanding),sense making(crowd sourcing, interplay between formal and tacit/group knowledge) and reflection (to capture and share). Proceeding through all four steps during all events (including events that only in retrospect are regarded as black swans) requires organizational dynamism. Traditional organizations can become exhausted by tackling successive compounding changes. They take hard charging approaches, solve first-order problems, but are tired at the end. Do this constantly, and they become exhausted. They are not adapted to this new space. Dynamic organizations have adaptability in their DNA: They do not get breathless; they thrive in change. Typically, they have a devolved, distributed strength, based not in systematized, formalized, codified practice, but strong sense making and distributed action. This paper presents a case for building more efficient and agile pathways to cognitive expertise, as described our 2015I/ITSEC paper, “The Changing Face of Military Learning” (Schatz, Fautua, Reitz, & Stodd, 2015). How do we create learning environments that encourage dynamic responses, sense making, creating diverse teams of different mindsets? How can this be done within the limitations of organizations, like the military, which are by their nature formal hierarchies using formal decision-making processes? How do we build learning systems that create inherently curious organizations? To answer these questions, we will present a model for developing adaptable military organizations with the necessary culture and readiness to confront black swans more successfully.